This User Privacy Policy ("Privacy Policy") explains how MR Private Limited ("MR Private Limited", "TailQ", "we", "us", or "our") collects, uses, stores, shares, and protects information relating to users ("User", "you", or "your") who access or use the TailQ mobile application, website, and related services (collectively, the "Platform").
TailQ is a technology platform that enables pet owners and other users to discover independent veterinary professionals, book online or offline veterinary consultations, make payments, and share relevant information about their pets with the selected veterinarian.
By accessing or using TailQ, creating an account, booking a consultation, uploading information, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.
1 About TailQ
TailQ is operated by MR Private Limited. TailQ provides a technology platform through which Users can:
- Discover available veterinarians;
- View veterinarian profiles and consultation information;
- View available appointment slots;
- Book veterinary consultations;
- Choose online or offline consultations where available;
- Make payments for consultations;
- Provide information about their pets;
- Upload photographs, videos, medical reports, or other relevant information concerning their pets;
- Attend online consultations; and
- Contact TailQ support regarding appointments and Platform-related matters.
TailQ is a technology platform and is not a veterinary clinic, veterinary hospital, or veterinary medical service provider. Veterinary consultations are provided by independent veterinarians available through the Platform.
2 Information We Collect
We collect information that is necessary to create and manage your account, facilitate veterinary consultations, process payments, provide customer support, maintain Platform security, and operate and improve TailQ. The information we collect may include the following.
2.1 Account and Personal Information
When you create or use a TailQ account, we may collect:
- Full name;
- Mobile phone number;
- Email address;
- Login and authentication information;
- Profile information;
- Account preferences; and
- Other information you voluntarily provide.
2.2 Pet Information
To facilitate veterinary consultations, you may provide information relating to your pet. This may include:
- Pet's name;
- Species;
- Breed;
- Age;
- Gender;
- Weight;
- Symptoms;
- Health concerns;
- Previous medical history;
- Current or previous treatment information;
- Medication information;
- Medical reports;
- Photographs;
- Videos; and
- Other information that you choose to provide to the veterinarian.
You are responsible for ensuring that information provided about your pet is accurate and complete to the best of your knowledge.
2.3 Pet Photographs, Videos and Documents
TailQ may allow you to upload photographs, videos, medical reports, prescriptions, diagnostic reports, or other documents relating to your pet. Such information may be collected before or during the booking or consultation process. The purpose of collecting this information is to help facilitate the veterinary consultation and enable the selected veterinarian to understand the information you provide concerning your pet.
2.4 Appointment Information
When you book a consultation, we may collect and store information relating to the appointment, including:
- Selected veterinarian;
- Appointment date;
- Appointment time;
- Consultation type;
- Consultation status;
- Booking reference;
- Cancellation information;
- Refund information; and
- Other information required to administer the appointment.
2.5 Payment and Transaction Information
When you make a payment through TailQ, the transaction may be processed through a third-party payment gateway or payment service provider. We may receive information such as:
- Transaction reference number;
- Payment status;
- Amount paid;
- Payment date;
- Refund status; and
- Other transaction-related information.
Where payment information is processed directly by a third-party payment provider, your complete card details, CVV, UPI PIN, or similar payment authentication information may not be accessible to or stored by TailQ. Payment providers may process such information in accordance with their own privacy policies and terms.
2.6 Communications and Support Information
If you contact TailQ support, we may collect information contained in your communication, including:
- Name;
- Email address;
- Mobile number;
- Appointment details;
- Booking reference;
- Nature of your request;
- Documents or photographs you voluntarily provide; and
- Other information necessary to respond to your request.
2.7 Device and Technical Information
When you use TailQ, certain technical information may be automatically collected, where applicable, including:
- Device type;
- Operating system;
- Application version;
- IP address;
- Device identifiers;
- Network information;
- Log information;
- Crash information;
- Usage information; and
- Other technical information necessary to operate, secure, and improve the Platform.
3 How We Use Your Information
We may use information collected through TailQ for the following purposes.
3.1 To Provide TailQ Services
We may use your information to:
- Create and manage your account;
- Authenticate your account;
- Provide Platform functionality;
- Display veterinarian information;
- Facilitate appointment bookings;
- Facilitate online consultations;
- Facilitate offline consultations;
- Process cancellations;
- Process eligible refunds;
- Provide customer support; and
- Communicate with you regarding your appointments and use of TailQ.
3.2 To Facilitate Veterinary Consultations
Information you provide about yourself and your pet may be made available to the veterinarian selected by you where reasonably necessary to facilitate your consultation. This may include:
- Pet details;
- Symptoms and health concerns;
- Pet photographs and videos;
- Medical reports;
- Relevant medical history;
- Appointment details; and
- Other information voluntarily provided for the consultation.
TailQ does not independently diagnose or provide veterinary treatment based on this information.
3.3 To Process Payments and Refunds
We may process transaction-related information to:
- Confirm payments;
- Record transactions;
- Process eligible refunds;
- Resolve payment-related issues;
- Prevent fraudulent transactions; and
- Maintain appropriate financial records.
3.4 To Maintain Platform Security
We may use information to:
- Detect and prevent fraud;
- Detect unauthorized activity;
- Protect User accounts;
- Investigate misuse;
- Maintain Platform security;
- Prevent abuse; and
- Protect the rights and safety of Users, veterinarians, and MR Private Limited.
3.5 To Improve TailQ
We may use technical and usage information to:
- Improve Platform functionality;
- Improve User experience;
- Identify technical issues;
- Monitor Platform performance;
- Develop new features;
- Understand how Users interact with the Platform; and
- Improve reliability and security.
Where reasonably possible, information used for analytical or improvement purposes may be aggregated or otherwise handled in a manner designed to reduce direct identification of individual Users.
3.6 To Comply With Legal Requirements
We may collect, use, retain, or disclose information where reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests from governmental authorities;
- Comply with court orders or legal proceedings;
- Enforce our Terms and Conditions;
- Protect our legal rights;
- Investigate suspected unlawful activity; or
- Protect the safety and security of our Users, veterinarians, Platform, or others.
5 Information About Your Pet
TailQ may collect information concerning your pet because such information is necessary to facilitate veterinary consultations. You understand that information you voluntarily provide for a consultation may be made available to the veterinarian selected by you.
You should provide only information that is relevant to your pet's consultation. You should not upload another person's personal information unless you have the necessary authority or permission to do so.
6 Location Information
TailQ may request access to your device's location where such access is required for a Platform feature, such as helping identify relevant offline consultation locations or other location-based functionality. Where location access is requested through your device, you may generally control such permission through your device settings. If TailQ does not require location information for a particular feature, you may not be required to provide it.
7 Camera, Photo and File Access
Certain TailQ features may require access to your device's:
- Camera;
- Photo library;
- Files; or
- Other relevant device functionality.
For example, TailQ may request access to allow you to upload photographs or documents concerning your pet. You can manage such permissions through your device settings. Disabling certain permissions may prevent you from using the related Platform functionality.
9 Communications
TailQ may communicate with you through:
- Email;
- SMS;
- Push notifications;
- In-app notifications;
- Telephone calls where appropriate; or
- Other communication methods associated with your account.
Service-related communications may include:
- Account verification;
- Appointment confirmation;
- Appointment reminders;
- Appointment cancellation;
- Payment confirmation;
- Refund updates;
- Security notifications;
- Support communications; and
- Other information necessary to provide TailQ services.
Where applicable and permitted by law, promotional or marketing communications may be sent separately and may include an option to opt out.
10 Data Security
MR Private Limited takes reasonable technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Depending on the nature of the information and Platform functionality, security measures may include:
- Access controls;
- Authentication mechanisms;
- Encryption where appropriate;
- Secure infrastructure;
- Monitoring;
- Logging;
- Restricted access; and
- Other reasonable security measures.
However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.
11 Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining information to:
- Provide TailQ services;
- Maintain your account;
- Maintain appointment records;
- Maintain transaction records;
- Process refunds;
- Provide customer support;
- Prevent fraud and misuse;
- Resolve disputes;
- Comply with legal obligations; and
- Enforce our agreements and policies.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements. Certain information may need to be retained for a longer period where required by law or reasonably necessary for legal, security, fraud-prevention, or dispute-resolution purposes.
12 Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to your personal information;
- Requesting correction of inaccurate information;
- Requesting deletion of information where legally permitted;
- Withdrawing consent where processing is based on consent;
- Requesting information about processing of your personal information; and
- Raising a privacy-related complaint or concern.
The availability and scope of these rights may depend on applicable law. To exercise an applicable right, you may contact us using the contact details provided in this Privacy Policy. We may take reasonable steps to verify your identity before processing certain requests.
13 Account Deletion
You may request deletion of your TailQ account by contacting us through the support or privacy contact details provided on the Platform. Upon receiving a valid request, we will process the request in accordance with applicable law.
Deletion of your account may not result in immediate deletion of all information. We may retain certain information where reasonably necessary or legally required for:
- Financial and transaction records;
- Fraud prevention;
- Security;
- Dispute resolution;
- Legal compliance; or
- Enforcement of legal rights.
14 Children's Privacy
TailQ is intended for use by individuals who are legally permitted to use the Platform under applicable law. TailQ does not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to TailQ in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.
15 Third-Party Services
TailQ may use third-party services to provide certain Platform functionality. These may include payment providers, hosting providers, communication services, analytics providers, online consultation technology providers, and other service providers.
Third-party services may have their own privacy policies and terms. This Privacy Policy does not govern the privacy practices of third parties that operate independently of MR Private Limited. We encourage you to review the relevant third party's privacy policy where applicable.
16 Independent Veterinarians and User Information
Veterinarians available through TailQ are independent professionals. When you book a consultation, relevant information may be provided to the veterinarian you select for the purpose of facilitating the consultation.
Veterinarians are expected to handle information received through the Platform in accordance with applicable professional and legal obligations. MR Private Limited is not responsible for information handling undertaken independently by a veterinarian outside the services and systems controlled by TailQ.
17 International Data Processing
Some technology or service providers used by TailQ may process or store information outside India. Where personal information is transferred or processed across jurisdictions, MR Private Limited will take reasonable steps required by applicable law to ensure appropriate protection of such information.
18 Data Breaches and Security Incidents
If MR Private Limited becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident. Where notification is required by applicable law, we will provide the required notification to affected Users, authorities, or other relevant parties.
19 Changes to This Privacy Policy
MR Private Limited may update this Privacy Policy from time to time to reflect changes in:
- TailQ;
- Our services;
- Technology;
- Applicable laws;
- Data-processing practices; or
- Business operations.
The updated Privacy Policy will be made available through the Platform. Where required by applicable law, we will provide appropriate notice of material changes. The "Last Updated" date at the beginning of this Privacy Policy indicates when this Privacy Policy was most recently revised.
20 Grievance and Privacy Contact
If you have questions, requests, concerns, or complaints regarding your personal information or this Privacy Policy, you may contact us at:
MR Private Limited
Platform: TailQ
Office: Hyderabad, Telangana, India
Privacy / Support Email: [PRIVACY EMAIL]
Registered Office Address: [FULL REGISTERED OFFICE ADDRESS]
Customer Support Number: [PHONE NUMBER]
Where required by applicable law, MR Private Limited will designate and publish the details of an appropriate grievance or privacy contact.
21 Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable law.
22 Consent and Acknowledgement
By using TailQ and voluntarily providing information through the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for a particular processing activity, TailQ will obtain the required consent through appropriate mechanisms.
Where legally permitted, you may withdraw consent by contacting us or using the relevant controls provided through the Platform. Withdrawal of consent may affect our ability to provide certain services or features where the relevant information is necessary for those services.
23 Contact Us
For privacy-related questions, requests, or concerns, please contact:
MR Private Limited
TailQ
Hyderabad, Telangana, India
Privacy / Support Email: [PRIVACY EMAIL]
Registered Office Address: [FULL ADDRESS]
Customer Support Number: [PHONE NUMBER]
© [YEAR] MR Private Limited. All Rights Reserved.