Veterinarian Terms & Conditions

1 Definitions

For the purposes of these Terms:

"Platform" means the TailQ mobile application, website, software, technology, and related services operated or provided by MR Private Limited.

"Veterinarian" or "Doctor" means a registered and licensed veterinary professional approved by TailQ to provide veterinary consultation services through the Platform.

"Pet Parent" or "User" means an individual using TailQ to access or book veterinary consultation services.

"Consultation" means a veterinary consultation provided by a Veterinarian to a Pet Parent through TailQ, whether online or offline.

"Appointment" means a scheduled consultation booked through the Platform.

"Consultation Fee" means the amount charged to a User for a consultation.

"Commission" means the fee retained by TailQ from the Consultation Fee in accordance with these Terms.

2 Nature of the TailQ Platform

2.1 TailQ is a technology platform that facilitates connections between Pet Parents and independent Veterinarians.

2.2 TailQ enables Veterinarians to:

• Create and maintain a professional profile;
• Provide information regarding their qualifications and experience;
• Set online and offline availability;
• Set available days and consultation timings;
• Set leave or unavailable days;
• Provide their registered clinic address for offline consultations;
• Receive appointment requests and bookings;
• Conduct online consultations;
• Manage offline appointments;
• Access relevant User and pet information provided for consultations;
• Upload consultation notes and prescriptions where supported;
• Receive consultation payments through the Platform; and
• Request withdrawal of eligible earnings.

2.3 TailQ does not employ Veterinarians solely by virtue of their use of the Platform.

2.4 Veterinarians using TailQ are independent professionals responsible for providing veterinary services in accordance with applicable laws, regulations, professional standards, and their independent professional judgment.

3 Eligibility to Join TailQ

3.1 Only registered and legally licensed veterinary professionals eligible to practise veterinary medicine in accordance with applicable law may register as Veterinarians on TailQ.

3.2 You must maintain all registrations, licences, certificates, permits, and professional authorizations required to lawfully practise veterinary medicine.

3.3 You must provide accurate and complete information during registration and onboarding.

3.4 TailQ may refuse, reject, suspend, or terminate a Veterinarian's registration or account if the Veterinarian does not satisfy applicable eligibility or verification requirements.

4 Veterinarian Onboarding and Verification

4.1 Before being approved to provide consultations through TailQ, you may be required to submit documents and information for verification and background checks.

4.2 Documents may include, without limitation:

• Veterinary educational qualifications;
• Veterinary degree or equivalent qualification;
• Veterinary registration certificate;
• Veterinary registration number;
• Professional licence or practising authorization;
• Government-issued identification;
• PAN or other tax-related documentation;
• Clinic registration documents;
• Clinic licence or applicable operating authorization;
• Practice-related documents;
• Professional certificates;
• Address proof;
• Bank account details and supporting bank documents;
• Any other government-issued documents reasonably required by TailQ; and
• Any additional documents reasonably required for verification.

4.3 You authorize TailQ to review, verify, validate, and authenticate the information and documents submitted by you.

4.4 TailQ may conduct verification through appropriate third-party, governmental, professional, regulatory, or other sources where reasonably necessary.

4.5 TailQ may request additional documents or clarification at any time.

4.6 TailQ may reject an application where information or documentation is incomplete, inaccurate, unverifiable, expired, invalid, misleading, or otherwise unsatisfactory.

4.7 Approval by TailQ does not replace or supersede any professional registration, licence, statutory authorization, or legal requirement applicable to you.

5 Accuracy and Validity of Documents

5.1 You are solely responsible for ensuring that all documents and information submitted to TailQ are genuine, accurate, complete, current, and legally valid.

5.2 You must promptly inform TailQ if:

• Your professional registration changes;
• Your licence expires, is suspended, cancelled, or restricted;
• Your professional authorization changes;
• Your clinic licence changes;
• Your clinic address changes;
• Any submitted document becomes invalid or inaccurate; or
• You become legally or professionally unable to provide veterinary services.

5.3 You must not submit forged, altered, fraudulent, misleading, or unauthorized documents.

5.4 Submission of false or fraudulent information may result in immediate suspension or termination of your TailQ account and may be reported to relevant authorities where required or permitted by law.

6 Veterinarian Profile

6.1 You may be required to provide professional information for display on your TailQ profile. This may include:

• Name;
• Photograph;
• Qualifications;
• Veterinary registration information;
• Experience;
• Specialization or areas of practice;
• Professional description;
• Consultation fees;
• Online/offline availability;
• Clinic information; and
• Other information reasonably required to operate your profile.

6.2 You are responsible for ensuring that information displayed on your profile is accurate and current.

6.3 You must not make false, misleading, exaggerated, or unverifiable professional claims.

6.4 TailQ may update, restrict, remove, or request correction of profile information where reasonably necessary.

7 Professional Responsibility

7.1 You acknowledge that you are solely responsible for the veterinary services you provide through TailQ.

7.2 You are responsible for exercising your own professional judgment in relation to every consultation.

7.3 You are responsible for:

• Assessing the pet's condition;
• Obtaining relevant information;
• Providing appropriate professional advice;
• Making professional decisions;
• Providing diagnosis where professionally appropriate;
• Recommending treatment;
• Prescribing medication where legally and professionally permitted;
• Recommending diagnostic tests where appropriate;
• Advising physical examination where necessary;
• Providing follow-up instructions where appropriate; and
• Taking any other professional action required in accordance with applicable law and professional standards.

7.4 You must not provide veterinary advice beyond the scope of your qualifications, registration, licence, or lawful professional authority.

7.5 You must comply with all applicable veterinary laws, regulations, professional standards, ethical requirements, and applicable government or regulatory requirements.

8 Online Consultations

8.1 TailQ may enable you to provide veterinary consultations online through the Platform or technology integrated with the Platform.

8.2 You are responsible for conducting online consultations professionally and appropriately.

8.3 You acknowledge that online consultation may have inherent limitations because you may not be able to physically examine the pet.

8.4 Where an online consultation is insufficient to assess the pet's condition, you should exercise appropriate professional judgment and may recommend an in-person examination or other necessary care.

8.5 You must not knowingly misrepresent the capabilities or limitations of an online consultation.

9 Offline Consultations

9.1 TailQ may allow Users to book offline consultations with you.

9.2 You must provide an accurate and current clinic address through TailQ.

9.3 The clinic address provided through TailQ must be the current registered/authorized address of your veterinary practice or clinic, as applicable.

9.4 You are responsible for maintaining all licences, registrations, permissions, and legal authorizations required for operating the clinic or practice.

9.5 You must promptly update TailQ if your clinic address changes or your authorization to operate at that location changes.

10 Availability and Appointment Timings

10.1 TailQ allows Veterinarians to manage their availability through the Platform.

10.2 You may provide:

• Available days;
• Available consultation hours;
• Online consultation timings;
• Offline consultation timings;
• Leave days;
• Unavailable dates; and
• Other availability information supported by the Platform.

10.3 You are responsible for ensuring that the availability information you provide is accurate and reflects your actual ability to attend appointments.

10.4 You should avoid making appointments available during periods when you are unavailable.

10.5 Once an appointment has been confirmed, you should make reasonable efforts to attend and complete the consultation at the scheduled time.

11 Veterinarian Cancellation Policy

11.1 You may cancel an appointment through the functionality provided by TailQ.

11.2 Where possible, you should cancel an appointment at least 2 hours before the scheduled appointment time to minimize inconvenience to the Pet Parent.

11.3 If you cancel an appointment at least 2 hours before the scheduled appointment time, the User will be eligible for a 100% refund in accordance with the User Cancellation and Refund Policy.

11.4 If you cancel an appointment less than 2 hours before the scheduled appointment time, a warning message may be issued to your account.

11.5 TailQ does not currently impose a monetary penalty solely because a Veterinarian cancels an appointment.

11.6 However, repeated cancellations, repeated short-notice cancellations, or other conduct that negatively affects Users may be considered when reviewing your continued access to the Platform.

12 Veterinarian No-Show

12.1 You are expected to attend confirmed online and offline appointments at the scheduled time.

12.2 Failure to attend a confirmed appointment without reasonable justification may be treated as a no-show.

12.3 TailQ may review complaints, appointment records, User feedback, ratings, and other relevant information concerning no-shows.

12.4 Repeated or unreasonable no-shows may result in warnings, restrictions, suspension, or termination of your account.

12.5 TailQ may take appropriate action where a no-show or related conduct demonstrates a failure to maintain reasonable professional standards.

13 Consultation Fees

13.1 You may set or provide the applicable consultation fee through the Platform, subject to TailQ's applicable policies and functionality.

13.2 The consultation fee displayed to the User will be the applicable fee for the confirmed appointment, subject to any clearly disclosed applicable taxes or charges.

13.3 You must not request or collect an additional amount from a User for a confirmed TailQ consultation unless such additional charge is expressly permitted by TailQ and applicable law.

14 TailQ Commission

14.1 TailQ will charge a 10% commission on the applicable consultation fee for each completed consultation booked through the Platform.

14.2 The Veterinarian's share of the consultation fee will be 90% of the applicable consultation fee, subject to applicable taxes, statutory deductions, adjustments, refunds, reversals, or other amounts required under applicable law or Platform policies.

14.3 Applicable GST and other legally required taxes or charges relating to TailQ's commission will be applicable in addition to the 10% commission, as required by law.

14.4 TailQ may deduct the applicable commission and other permitted amounts before calculating the amount available to the Veterinarian for withdrawal.

Example: If the consultation fee is ₹1,000:

• Consultation fee: ₹1,000
• TailQ commission: 10% = ₹100
• Veterinarian's share: 90% = ₹900

Applicable GST or other taxes on TailQ's commission will be handled in accordance with applicable law and applicable invoices/tax documentation.

15 Payment Through TailQ

15.1 Payments for TailQ consultations, including offline bookings made through TailQ, must be processed through the Platform unless TailQ expressly permits otherwise.

15.2 You must not instruct or encourage Users to bypass TailQ's payment system for appointments booked through the Platform.

15.3 You must not collect direct payment from a User for a consultation booked and paid through TailQ unless expressly authorized by TailQ.

15.4 Any attempt to circumvent the Platform's payment process may result in suspension or termination of your account.

16 Veterinarian Earnings and Withdrawals

16.1 Eligible earnings attributable to completed consultations will be reflected in your TailQ account in accordance with the Platform's payment and settlement processes.

16.2 Veterinarians may request withdrawal of eligible earnings through the TailQ application.

16.3 Withdrawals will be processed on a weekly basis.

16.4 Once a valid withdrawal request is processed, the applicable amount will generally be credited to the bank account provided by you within 7 days, subject to banking systems, payment providers, verification, holidays, technical issues, and other circumstances beyond TailQ's reasonable control.

16.5 You are responsible for providing accurate and valid bank account information.

16.6 TailQ will not be responsible for delays or failed transfers resulting from incorrect bank details provided by you or circumstances attributable to your bank or payment provider.

17 Cancellations and Veterinarian Earnings

17.1 If an appointment is cancelled by the User in accordance with the applicable cancellation policy, the User will receive the applicable refund.

17.2 If an appointment is cancelled by the Veterinarian, the User will receive a 100% refund.

17.3 Where an appointment is cancelled by either the User or Veterinarian and the User receives a refund, the Veterinarian will not receive the 90% share for that cancelled appointment.

17.4 A consultation fee becomes eligible for the Veterinarian's applicable share only in accordance with TailQ's settlement rules for completed and eligible consultations.

18 Prescriptions and Consultation Records

18.1 Where the Platform provides the functionality, you may upload or provide:

• Prescriptions;
• Consultation notes;
• Follow-up instructions;
• Relevant medical information;
• Diagnostic recommendations; and
• Other consultation-related records.

18.2 You are responsible for ensuring that prescriptions, medical advice, consultation notes, and other professional records you provide are accurate and comply with applicable law and professional requirements.

18.3 You must not use TailQ to issue unlawful, fraudulent, or unauthorized prescriptions or medical documentation.

19 User and Pet Information

19.1 You may receive access to information relating to Users and their pets for the purpose of providing consultations.

19.2 Such information may include:

• User name;
• Contact information where made available;
• Pet details;
• Symptoms;
• Medical history;
• Photographs;
• Videos;
• Medical reports;
• Appointment information;
• Consultation history; and
• Other information voluntarily provided by the User.

19.3 You must use such information only for legitimate purposes connected with providing veterinary services and managing the relevant TailQ appointment.

19.4 You must not sell, disclose, copy, distribute, misuse, or commercially exploit User or pet information obtained through TailQ.

19.5 You must take reasonable measures to protect User and pet information from unauthorized access or disclosure.

20 Confidentiality and Privacy

20.1 You acknowledge that information made available through TailQ may contain personal, confidential, or sensitive information relating to Users and their pets.

20.2 You must handle such information in accordance with:

• Applicable law;
• Applicable professional obligations;
• Confidentiality requirements;
• TailQ policies; and
• Any applicable agreements between you and TailQ.

20.3 You must not disclose User or pet information to third parties except where:

• Required for legitimate veterinary care;
• Authorized by the User;
• Required by applicable law;
• Required by a lawful authority; or
• Otherwise permitted by TailQ and applicable law.

21 No Off-Platform Solicitation

21.1 TailQ is intended to facilitate consultations and payments through the Platform.

21.2 Veterinarians must not use information obtained through TailQ to intentionally move Users off the Platform for the purpose of avoiding TailQ fees or commissions.

21.3 You must not:

• Ask Users to cancel a TailQ appointment and pay you directly;
• Provide personal payment details to bypass TailQ;
• Encourage Users to book directly with you instead of using TailQ;
• Use TailQ User information to solicit private business outside TailQ; or
• Otherwise circumvent TailQ's payment or booking system.

21.4 This restriction applies to Users introduced to you through TailQ and is intended to protect the integrity of the Platform and its payment system.

21.5 MR Private Limited is not responsible for disputes, losses, payment issues, non-payment, or other difficulties arising from transactions or arrangements independently entered into between you and a User outside the TailQ Platform.

22 Professional Conduct

22.1 Veterinarians must maintain professional, respectful, ethical, and appropriate conduct when interacting with Users and TailQ personnel.

22.2 You must not engage in:

• Abusive behaviour;
• Harassment;
• Threatening conduct;
• Discrimination;
• Intimidation;
• Offensive or inappropriate communication;
• Misrepresentation of qualifications;
• Fraudulent conduct; or
• Any other conduct that materially undermines professional standards or the safety and trust of the Platform.

22.3 TailQ may consider User complaints, ratings, reviews, feedback, appointment records, communications, and other relevant information when assessing professional conduct.

23 Ratings, Reviews and User Feedback

23.1 TailQ may allow Users to rate and review Veterinarians following consultations.

23.2 Ratings and reviews may be displayed on the Platform.

23.3 Veterinarians must not:

• Create fake reviews;
• Purchase reviews;
• Manipulate ratings;
• Threaten or pressure Users to provide positive reviews;
• Offer improper incentives for reviews; or
• Otherwise interfere with the integrity of the rating system.

23.4 TailQ may review ratings, reviews, and User feedback when assessing the quality and continued eligibility of a Veterinarian on the Platform.

23.5 TailQ may remove reviews or ratings that violate applicable policies or law.

24 Background Checks and Audits

24.1 TailQ may conduct or arrange reasonable verification, background checks, document reviews, or audits relating to Veterinarians.

24.2 You agree to cooperate with reasonable verification requests.

24.3 TailQ may request updated documents periodically to confirm that your professional information and authorization remain valid.

24.4 Failure to provide requested information within a reasonable period may result in temporary restriction or suspension of access to certain Platform features.

25 Account Security

25.1 You are responsible for maintaining the confidentiality of your TailQ account credentials.

25.2 You must not share your account with another person.

25.3 You are responsible for activity conducted through your account unless you have promptly notified TailQ of unauthorized access.

25.4 You must immediately notify TailQ if you believe your account has been compromised.

26 Prohibited Activities

You must not use TailQ to:

• Provide veterinary services without the required registration or licence;
• Submit false or fraudulent documents;
• Misrepresent your qualifications or experience;
• Provide consultations outside your lawful professional scope;
• Circumvent TailQ payments;
• Manipulate appointments;
• Manipulate ratings or reviews;
• Misuse User or pet information;
• Harass or abuse Users;
• Share confidential information without authorization;
• Engage in fraudulent activity;
• Attempt unauthorized access to TailQ;
• Introduce malware or harmful code;
• Interfere with Platform security;
• Reverse engineer the Platform; or
• Engage in any unlawful activity.

27 Intellectual Property

27.1 All intellectual property rights relating to TailQ, including its name, trademarks, logos, software, application design, user interface, graphics, and Platform content, are owned by or licensed to MR Private Limited unless otherwise stated.

27.2 Your use of TailQ does not transfer ownership of any TailQ intellectual property to you.

27.3 You must not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit TailQ without prior written authorization.

28 Veterinarian Content

28.1 Where TailQ allows you to upload professional information, profile content, photographs, descriptions, consultation-related documents, or other materials ("Veterinarian Content"), you remain responsible for the accuracy and legality of such content.

28.2 You represent that you have the necessary rights and authority to submit such content.

28.3 You grant MR Private Limited a limited, non-exclusive right to host, store, display, reproduce, and process such content to the extent reasonably necessary to operate and provide TailQ services.

29 Platform Availability

29.1 TailQ will use reasonable efforts to maintain Platform availability.

29.2 However, TailQ may experience interruptions due to:

• Maintenance;
• Technical problems;
• Network failures;
• Third-party service failures;
• Security incidents;
• Software or hardware failures;
• Force majeure events; or
• Other circumstances beyond MR Private Limited's reasonable control.

29.3 TailQ does not guarantee uninterrupted or error-free Platform availability.

30 Disclaimer Regarding Veterinary Services

30.1 TailQ is a technology platform and does not itself provide veterinary medical services.

30.2 Veterinarians are independent professionals and are responsible for the veterinary services they provide.

30.3 MR Private Limited does not independently determine:

• Diagnoses;
• Treatments;
• Prescriptions;
• Medical recommendations;
• Professional decisions; or
• Veterinary outcomes.

30.4 You remain responsible for exercising appropriate professional judgment and complying with applicable veterinary laws and professional standards.

31 Limitation of Liability

31.1 To the maximum extent permitted by applicable law, MR Private Limited shall not be responsible for professional veterinary decisions, diagnoses, treatments, prescriptions, advice, or outcomes resulting from veterinary services provided independently by a Veterinarian.

31.2 MR Private Limited's role is to provide and operate the technology platform through which Users and Veterinarians may connect and facilitate consultations.

31.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

32 Suspension and Termination

32.1 MR Private Limited may suspend, restrict, or terminate your access to TailQ where reasonably necessary. This may include circumstances involving:

• False or fraudulent documents;
• Invalid or expired professional registration;
• Loss or suspension of a required licence;
• Misrepresentation;
• Fraud;
• Payment circumvention;
• Misuse of User or pet information;
• Repeated no-shows;
• Repeated short-notice cancellations;
• Serious or repeated User complaints;
• Disrespectful or unprofessional conduct;
• Manipulation of ratings or reviews;
• Violation of these Terms;
• Violation of applicable law; or
• Conduct that creates a significant risk to Users, Veterinarians, or TailQ.

32.2 In cases involving serious misconduct, fraud, safety concerns, or legal violations, TailQ may suspend or terminate access immediately where reasonably necessary.

32.3 Termination will not affect rights or obligations that arose before termination.

33 Effect of Termination on Payments

33.1 Termination of a Veterinarian account does not automatically cancel legitimate payment obligations already accrued.

33.2 Eligible completed consultations may remain subject to the applicable settlement and payment process.

33.3 TailQ may withhold or delay amounts where reasonably necessary to investigate:

• Fraud;
• Chargebacks;
• Payment disputes;
• Refunds;
• Unauthorized transactions;
• Legal claims; or
• Other legitimate payment-related concerns.

33.4 Any withheld amount will be handled in accordance with applicable law and the circumstances of the matter.

34 Taxes and Statutory Obligations

34.1 You are responsible for complying with applicable tax laws and professional obligations relating to the income you receive through TailQ.

34.2 You are responsible for providing accurate tax-related information and documentation requested by TailQ where reasonably required.

34.3 GST, income tax, withholding, or other applicable taxes or statutory deductions may apply depending on the nature of the transaction and applicable law.

34.4 TailQ may make legally required deductions or collect applicable taxes where required.

35 Changes to These Terms

35.1 MR Private Limited may modify these Terms from time to time to reflect changes in:

• TailQ;
• Services;
• Technology;
• Applicable law;
• Payment arrangements;
• Commission structure; or
• Business practices.

35.2 Updated Terms will be made available through the Platform.

35.3 Where required by applicable law, TailQ will provide appropriate notice of material changes.

35.4 Continued use of TailQ after revised Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

36 Governing Law and Jurisdiction

36.1 These Terms shall be governed by and interpreted in accordance with the laws of India.

36.2 Any dispute arising out of or relating to these Terms or the use of TailQ shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

37 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

38 Entire Agreement

These Terms, together with the applicable TailQ Veterinarian Privacy Policy and other policies, guidelines, or agreements expressly incorporated into the Platform, constitute the agreement between the Veterinarian and MR Private Limited concerning the Veterinarian's use of TailQ, subject to applicable law.

39 Contact and Support

For onboarding, verification, payment, withdrawal, appointment, technical, account, or other Platform-related support, Veterinarians may contact TailQ through the support details provided on the Platform.

MR Private Limited
Platform: TailQ
Office: Hyderabad, Telangana, India
Support Email: [SUPPORT EMAIL]
Registered Office Address: [FULL REGISTERED OFFICE ADDRESS]
Support Number: [PHONE NUMBER]

40 Veterinarian Acknowledgement

By registering for or using TailQ as a Veterinarian, you acknowledge and agree that:

• You are a registered and licensed veterinary professional;
• The information and documents submitted by you are accurate and genuine;
• You will maintain all required professional registrations and licences;
• You are responsible for the veterinary services you provide;
• You will maintain professional and respectful conduct;
• You will protect User and pet information;
• You will process payments through TailQ for TailQ bookings;
• TailQ will charge a 10% commission on applicable consultation fees;
• You will receive 90% of the applicable consultation fee subject to applicable deductions and taxes;
• You may request withdrawal of eligible earnings through TailQ;
• Withdrawals are processed weekly and may take up to 7 days to reach your provided bank account;
• You will not intentionally circumvent TailQ's booking or payment system;
• You will maintain accurate availability and clinic information; and
• You will comply with these Terms and all applicable laws and professional requirements.

© [YEAR] MR Private Limited. All Rights Reserved.