This Veterinarian Privacy Policy ("Privacy Policy") explains how MR Private Limited ("MR Private Limited", "TailQ", "we", "us", or "our") collects, uses, stores, shares, and protects information relating to veterinarians and veterinary professionals ("Veterinarian", "Doctor", "you", or "your") who register for or use the TailQ mobile application, website, and related services (collectively, the "Platform").
TailQ provides a technology platform through which registered and licensed veterinarians can connect with pet parents, provide online veterinary consultations, manage offline appointments, manage their availability, and receive payments through the Platform.
By registering with TailQ, submitting information or documents, creating a Veterinarian account, accepting appointments, conducting consultations, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not register or use TailQ as a Veterinarian.
1 About TailQ
TailQ is operated by MR Private Limited. TailQ provides technology infrastructure that enables independent, registered, and licensed veterinarians to:
- Create professional profiles;
- Submit professional and verification documents;
- Connect with pet parents;
- Receive and manage consultation bookings;
- Provide online consultations;
- Manage offline consultation appointments;
- Set available days and timings;
- Set leave and unavailable days;
- Provide clinic information and address;
- Receive consultation payments through TailQ;
- Request withdrawal of eligible earnings;
- Provide consultation notes and prescriptions where supported; and
- Receive ratings, reviews, and feedback from Users.
TailQ is a technology platform and does not employ veterinarians solely by virtue of their registration or use of the Platform.
2 Information We Collect
We collect information that is reasonably necessary to onboard and verify veterinarians, operate their professional accounts, facilitate consultations, process payments, maintain Platform security, and comply with applicable legal and regulatory requirements. The information we collect may include the following.
3 Personal and Account Information
When you register for a TailQ account, we may collect:
- Full name;
- Date of birth where reasonably required;
- Mobile phone number;
- Email address;
- Profile photograph;
- Residential or professional contact information;
- Login and authentication information;
- Account credentials;
- Account preferences; and
- Other information you voluntarily provide.
4 Professional Information
To create and maintain your professional profile, TailQ may collect:
- Veterinary qualifications;
- Educational history;
- Veterinary degree information;
- Professional experience;
- Areas of practice;
- Specializations;
- Veterinary registration information;
- Veterinary registration number;
- Professional licence information;
- Practice information;
- Professional profile description;
- Consultation fees;
- Online availability;
- Offline availability;
- Clinic information; and
- Other professional information required for onboarding and Platform operations.
Certain professional information may be displayed publicly or made available to Users so that they can make an informed choice when selecting a Veterinarian.
5 Verification and Background-Check Information
TailQ may collect documents and information for identity verification, professional verification, onboarding, and background checks. Depending on applicable requirements, these may include:
- Government-issued identification;
- Veterinary registration certificates;
- Veterinary licences or practising authorizations;
- Educational certificates;
- Veterinary degree certificates;
- Professional certificates;
- Clinic registration documents;
- Clinic licences;
- Practice-related documents;
- Address proof;
- PAN or tax-related information;
- Bank account verification documents;
- Professional registration documents;
- Other government-issued documents; and
- Additional documents reasonably required for verification.
We may verify information provided by you through appropriate governmental, professional, regulatory, third-party, or other verification sources where reasonably necessary and legally permitted.
6 Clinic and Practice Information
If you provide offline consultations through TailQ, we may collect:
- Clinic name;
- Clinic address;
- Registered practice address;
- Clinic contact details;
- Clinic registration information;
- Clinic licence information;
- Practice-related documents; and
- Other information necessary to facilitate offline appointments.
Certain clinic information, including the applicable clinic address, may be displayed to Users when they book an offline consultation. You are responsible for ensuring that the information you provide is accurate and current.
7 Banking and Payment Information
To facilitate payments and withdrawals, TailQ may collect:
- Bank account holder name;
- Bank account number;
- IFSC code;
- Bank name;
- Payment-related identifiers;
- Transaction information;
- Withdrawal requests;
- Payment status;
- Refund or reversal information; and
- Other information necessary to process payments.
You are responsible for providing accurate banking information. Where payment processing is performed by a third-party payment provider or banking service, that provider may separately process payment information in accordance with its own privacy policy and applicable law.
8 Tax and Statutory Information
Where required for payment processing, tax compliance, or legal obligations, TailQ may collect information such as:
- PAN;
- GST-related information, where applicable;
- Tax identification information;
- Invoices;
- Tax documentation; and
- Other information required under applicable law.
Such information may be used to comply with applicable tax and financial requirements.
9 Appointment Information
When you receive or manage an appointment through TailQ, we may collect and store information including:
- Pet Parent/User information;
- Pet information;
- Appointment date;
- Appointment time;
- Consultation type;
- Online or offline appointment status;
- Cancellation information;
- Appointment status;
- Consultation fee;
- Payment status;
- Refund information; and
- Other appointment-related information.
10 User and Pet Information Available to You
When you accept or conduct a consultation, TailQ may provide you with information submitted by the relevant Pet Parent. This may include:
- User name;
- Relevant contact information;
- Pet name;
- Species;
- Breed;
- Age;
- Gender;
- Weight;
- Symptoms;
- Health concerns;
- Medical history;
- Photographs;
- Videos;
- Medical reports;
- Prescriptions;
- Previous consultation information; and
- Other information voluntarily provided for the consultation.
Such information is made available to you for legitimate purposes connected with providing veterinary services and managing the relevant consultation.
11 Consultation Information
TailQ may collect and store consultation-related information generated or submitted through the Platform, including:
- Consultation notes;
- Prescriptions uploaded through the Platform;
- Follow-up instructions;
- Appointment information;
- User-provided pet information;
- Relevant communications;
- Consultation status; and
- Other information necessary to administer the consultation.
TailQ does not currently record or store online video consultations. If this changes in the future, TailQ will update its applicable policies and provide appropriate notice where required by law.
12 Ratings, Reviews and Feedback
TailQ may collect:
- User ratings;
- User reviews;
- Complaints;
- Feedback;
- Service-related comments; and
- Other information relating to your performance on the Platform.
Ratings and reviews may be displayed on your professional profile or otherwise used to evaluate the quality and safety of the Platform. TailQ may use such information to:
- Improve Platform quality;
- Evaluate service standards;
- Investigate complaints;
- Identify potential misconduct;
- Address User concerns; and
- Determine whether continued access to the Platform is appropriate.
13 Communications and Support Information
If you contact TailQ support or communicate with TailQ regarding your account, we may collect information contained in those communications, including:
- Your name;
- Email address;
- Mobile number;
- Account information;
- Appointment information;
- Payment information;
- Documents;
- Complaints;
- Requests; and
- Other information necessary to respond to your communication.
14 Device and Technical Information
When you use the TailQ application or website, we may automatically collect certain technical information, where applicable, including:
- Device type;
- Operating system;
- Application version;
- IP address;
- Device identifiers;
- Network information;
- Log information;
- Crash information;
- Security information;
- Usage information; and
- Other technical information necessary to operate and secure the Platform.
15 How We Use Your Information
MR Private Limited may use Veterinarian information for the following purposes.
15.1 Account Creation and Management
We may use your information to:
- Create your Veterinarian account;
- Authenticate your account;
- Manage your profile;
- Provide Platform access;
- Communicate with you; and
- Provide account-related services.
15.2 Verification and Onboarding
We may use professional and identity information to:
- Verify your identity;
- Verify your qualifications;
- Verify your professional registration;
- Verify your licence;
- Conduct background checks;
- Verify clinic information;
- Confirm eligibility to use TailQ;
- Detect fraudulent documentation; and
- Maintain appropriate professional standards.
15.3 Facilitating Consultations
We use relevant information to:
- Match Users with Veterinarians;
- Facilitate appointments;
- Provide User and pet information necessary for consultations;
- Enable online consultations;
- Facilitate offline consultations;
- Provide appointment reminders;
- Manage cancellations; and
- Maintain appointment records.
15.4 Payments and Withdrawals
We may use payment and banking information to:
- Process consultation payments;
- Calculate applicable commissions;
- Maintain transaction records;
- Process refunds;
- Calculate eligible earnings;
- Process withdrawal requests;
- Transfer eligible earnings to your bank account; and
- Comply with applicable financial and tax requirements.
15.5 Platform Security and Fraud Prevention
We may use information to:
- Detect fraud;
- Prevent unauthorized activity;
- Investigate suspicious transactions;
- Protect accounts;
- Prevent misuse;
- Maintain Platform security; and
- Protect Users, Veterinarians, and MR Private Limited.
15.6 Platform Improvement
We may use technical and usage information to:
- Improve TailQ;
- Identify technical problems;
- Improve application performance;
- Develop new features;
- Improve User and Veterinarian experience;
- Analyze Platform usage; and
- Improve security and reliability.
15.7 Legal and Regulatory Compliance
We may use and retain information where necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Meet regulatory requirements;
- Maintain tax and financial records;
- Respond to legal proceedings;
- Investigate suspected unlawful activity; and
- Protect our legal rights.
17 User and Pet Data Protection Obligations
As a Veterinarian, you may have access to personal information and pet-related information submitted by Users. You must:
- Use such information only for legitimate veterinary and consultation-related purposes;
- Keep such information confidential;
- Take reasonable measures to prevent unauthorized access;
- Not sell or commercially exploit such information;
- Not disclose such information without appropriate authorization or legal basis;
- Not use TailQ User information to improperly solicit private business; and
- Comply with applicable privacy and data-protection requirements.
TailQ may take appropriate action where a Veterinarian misuses or improperly discloses User or pet information.
18 Data Security
MR Private Limited takes reasonable technical and organizational measures designed to protect Veterinarian information from:
- Unauthorized access;
- Unauthorized disclosure;
- Alteration;
- Loss;
- Misuse;
- Destruction; and
- Other reasonably foreseeable security threats.
Security measures may include:
- Access controls;
- Authentication;
- Encryption where appropriate;
- Secure infrastructure;
- Monitoring;
- Logging;
- Restricted access; and
- Other reasonable security measures.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
19 Data Retention
We retain Veterinarian information for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining information to:
- Maintain your account;
- Complete verification;
- Maintain professional records;
- Maintain appointment records;
- Process payments and withdrawals;
- Maintain tax and financial records;
- Prevent fraud;
- Investigate complaints;
- Resolve disputes;
- Enforce agreements;
- Comply with legal obligations; and
- Protect the rights and security of TailQ and its Users.
Where information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements. Certain information may be retained for longer periods where required by law or reasonably necessary for legal, security, fraud-prevention, or dispute-resolution purposes.
20 Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including:
- Requesting access to personal information;
- Requesting correction of inaccurate information;
- Requesting deletion where legally permitted;
- Requesting information regarding processing;
- Withdrawing consent where processing is based on consent; and
- Raising privacy-related concerns or complaints.
The availability and scope of these rights may depend on applicable law. We may take reasonable steps to verify your identity before processing certain requests.
21 Updating Your Information
You are responsible for keeping your TailQ information accurate and current. You should promptly update information relating to:
- Name;
- Contact details;
- Professional qualifications;
- Registration;
- Licence;
- Clinic;
- Clinic address;
- Availability;
- Bank account;
- Tax information; and
- Other material information relevant to your TailQ account.
Where certain information cannot be directly changed through the Platform, you may contact TailQ support.
22 Account Deletion
You may request closure or deletion of your TailQ account by contacting TailQ through the applicable support or privacy contact details. Account deletion may not result in immediate deletion of all information.
MR Private Limited may retain information where reasonably necessary or legally required for:
- Tax and financial records;
- Payment records;
- Completed consultations;
- Legal compliance;
- Fraud prevention;
- Security;
- Dispute resolution;
- Regulatory requirements; or
- Enforcement of legal rights.
23 Professional Documents
Documents submitted during onboarding or verification may contain sensitive professional and personal information. MR Private Limited will use such documents primarily for legitimate purposes including:
- Identity verification;
- Professional verification;
- Background checks;
- Eligibility assessment;
- Regulatory or legal compliance;
- Fraud prevention; and
- Maintaining the integrity and safety of the TailQ Platform.
Verification documents will not ordinarily be publicly displayed on the Platform.
24 Bank Account Information
Bank account information provided by Veterinarians is used to facilitate eligible payments and withdrawals. TailQ will take reasonable measures to protect such information.
You must ensure that the bank account details provided to TailQ belong to you or are otherwise legally authorized for receiving your professional earnings. TailQ is not responsible for payment delays or failed transfers caused by incorrect banking information provided by you.
26 Communications
TailQ may communicate with Veterinarians through:
- Email;
- SMS;
- Push notifications;
- In-app notifications;
- Telephone calls where appropriate; or
- Other communication methods associated with your account.
Communications may include:
- Account verification;
- Onboarding information;
- Appointment notifications;
- Booking updates;
- Cancellation notifications;
- Payment information;
- Withdrawal updates;
- Security notifications;
- Support communications;
- Policy updates; and
- Other service-related information.
Where applicable and permitted by law, promotional communications may be sent separately and may include an option to opt out.
27 International Data Processing
Some technology or service providers used by TailQ may process or store information outside India. Where information is transferred or processed across jurisdictions, MR Private Limited will take reasonable steps required by applicable law to ensure appropriate protection of such information.
28 Data Breaches and Security Incidents
If MR Private Limited becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident. Where notification is required by applicable law, we will provide appropriate notification to affected individuals, authorities, or other relevant parties.
29 Third-Party Services
TailQ may use third-party services to support Platform operations. Third-party providers may have their own privacy policies and terms. This Privacy Policy does not govern the independent privacy practices of third parties. You should review the privacy policies of relevant third-party providers where appropriate.
30 Changes to This Privacy Policy
MR Private Limited may update this Privacy Policy from time to time to reflect changes in:
- TailQ;
- Technology;
- Services;
- Data-processing practices;
- Applicable laws; or
- Business operations.
The updated Privacy Policy will be made available through the Platform. Where required by applicable law, appropriate notice will be provided for material changes. The "Last Updated" date indicates when this Privacy Policy was most recently revised.
31 Grievance and Privacy Contact
If you have questions, requests, concerns, or complaints regarding your personal information or this Privacy Policy, you may contact:
MR Private Limited
Platform: TailQ
Office: Hyderabad, Telangana, India
Privacy / Support Email: [PRIVACY EMAIL]
Registered Office Address: [FULL REGISTERED OFFICE ADDRESS]
Support Number: [PHONE NUMBER]
Where required by applicable law, MR Private Limited will designate and publish the details of an appropriate grievance or privacy contact.
32 Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable law.
33 Consent and Acknowledgement
By registering for or using TailQ as a Veterinarian, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for a particular processing activity, TailQ will obtain the required consent through appropriate mechanisms.
Where legally permitted, you may withdraw consent by contacting TailQ or using applicable controls provided through the Platform. Withdrawal of consent may affect TailQ's ability to provide certain Platform services where the relevant information is necessary for those services.
34 Contact Us
For privacy-related questions, requests, or concerns, please contact:
MR Private Limited
TailQ
Hyderabad, Telangana, India
Privacy / Support Email: [PRIVACY EMAIL]
Registered Office Address: [FULL ADDRESS]
Customer Support Number: [PHONE NUMBER]
© [YEAR] MR Private Limited. All Rights Reserved.